Terms and Conditions

Privacy Policy Ewis – Leading System Integrator in Albania

Last updated: October 30, 2025

At Ewis Company, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ewiscom.com), contact us, or use our services.

1. Scope of This Policy

This Privacy Policy applies to all interactions with Ewis Company, including:

• Visiting ewiscom.com or any subdomain.
• Submitting contact forms, quote requests, or support tickets.
• Purchasing, installing, or maintaining security, radio, telematics, or IoT systems.
• Receiving training, documentation, or technical support.

It does not apply to third-party websites or services we may link to.

2. Information We Collect

We collect information in three ways:

a) Information You Provide

• Contact Details: Name, email, phone, company, address (via forms or contracts).
• Project Data: Site plans, fleet size, system requirements, vehicle registration (for installations).
• Payment Info: Bank details, invoices, purchase orders (processed securely, never stored in plain text).
• Support Requests: Logs, error reports, system configurations (for troubleshooting).

b) Automatically Collected Data

• Usage Data: IP address, browser type, pages visited, time spent (via analytics).
• Device Info: Operating system, screen resolution, referral source.
• Cookies: Small data files for functionality and analytics (see Section 7).

c) From Third Parties

• Partners (Bosch, Digitax, etc.) for warranty or firmware updates.
• Public records (business registry) for KYC in enterprise contracts.

3. How We Use Your Information

We use your data only for legitimate business purposes:

• To respond to inquiries and provide quotations.
• To process orders, schedule installations, and deliver equipment.
• To provide technical support, maintenance, and system updates.
• To send service alerts, warranty reminders, or compliance notices.
• To improve our website, services, and customer experience.
• To comply with legal obligations (tax, safety, telecommunications regulations).

We never sell, rent, or trade your personal data.

4. Sharing Your Information

We share data only when necessary and under strict controls:

• Service Providers: Certified installers, logistics partners, cloud hosting (Cloudflare, HostGator).
• Manufacturers: For warranty activation, firmware, or technical support (e.g., Bosch, Digitax).
• Legal Compliance: When required by Albanian law, court order, or regulatory authority.
• Business Transfers: In case of merger, acquisition, or sale of assets (with notice).

All third parties are bound by confidentiality and data protection agreements.

5. Data Storage & Security

Storage: Data is stored in secure servers in the EU (Cloudflare) and Albania (local backups).

Retention: We keep data only as long as needed:

• Contact inquiries: 12 months
• Contracts & invoices: 10 years (legal requirement)
• Support logs: 24 months
• Website analytics: 26 months (anonymized after 14 months)

Security Measures:

• Encryption in transit (HTTPS, TLS 1.3)
• Encrypted backups
• Access controls and audit logs
• Regular security audits and penetration testing

6. Your Rights

Under Albanian and EU data protection laws, you have the right to:

• Access: Request a copy of your data.
• Correct: Update inaccurate information.
• Delete: Request removal (unless legally required to retain).
• Restrict: Limit processing in certain cases.
• Object: Opt out of marketing or analytics.
• Portability: Receive data in a structured format.

Submit requests to privacy@ewiscom.com. We respond within 30 days.

7. Cookies & Tracking

We use cookies for:

• Essential: Form submissions, security (session IDs).
• Analytics: Google Analytics / Cloudflare (anonymized IP).
• Functional: Language preference, form progress.

You can manage cookies via browser settings. Disabling may affect site functionality.

No third-party advertising or tracking pixels.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If discovered, we delete it immediately.

9. International Data Transfers

Data may be processed in the EU (Cloudflare) or USA (Web3Forms, Google Analytics) under:

• EU Standard Contractual Clauses (SCCs)
• Privacy Shield (where applicable)
• Adequacy decisions (for Switzerland, UK)

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or laws. The latest version is always posted here with the update date. Significant changes will be notified via email or website notice.

11. Contact Us

For privacy questions or to exercise your rights:

Data Protection Officer
Ewis Company
Rruga Adria 17, Durrës 2001, Albania.
Email: info@ewiscom.com
Phone: +355 69 700 8320

You may also contact the Albanian Data Protection Authority (IDP): idp.al